Frequently Asked Questions
What is the difference between Art Print and Canvas Print?
To view our different materials and frames, see Our Papers and Frames.
Should I choose paper or canvas for my framed art print?
Framed paper art prints are protected by UV-shielding and shatterproof acrylic. Choose paper whenever you'd like your framed artwork to be matted or finished with the extra protection that acrylic offers.
Canvas prints are framed (when applicable) without acrylic, making them an amazing option when seeking artwork that is totally non-reflective. We also love canvas artwork for most closely resembling original paintings. Please note that unless a frame is selected, canvas prints will arrive rolled/unstretched.
When will my order ship?
There is a production time of 4-5 business days for art prints and canvas prints. Framed artwork has a production time of 5-10 business days. Shipping time is not included in this estimate.
If you order both prints and framed artwork, you may receive more than one tracking number for your order due to differences in production time.
Occasionally, there are unexpected delays related to COVID-19 and ongoing variability in the supply chain. We appreciate your patience if this occurs, as these unexpected delays are beyond our control. We cannot offer refunds or order cancellations for these unexpected delays.
I need my artwork by a certain date. Do you offer expedited shipping?
We do not offer expedited shipping at this time, and cannot guarantee a specific delivery date.
Are Canvas Prints stretched?
Our Canvas Prints are known as unstretched canvas or rolled canvas. Our canvas prints are printed to the edge and trimmed by hand, so they arrive ready to frame and may not be suitable for float framing. We do also offer Stretched Canvas for most artwork.
What is your refund/return policy?
All orders are custom made for you; all sales are final. You can view our Return/Refund Policy at this link. Cancellations, refunds, returns, and exchanges cannot be made. If you've received your order and notice transit damage or a quality issue, please contact us so that we can help with a repair or replacement!
I think my order is lost.
Please contact us and include your order number. We will be happy to help with a replacement if your artwork is lost in transit. Please note that most mail carriers require 7 days without a tracking update before they will accept a loss claim. We will be happy to track with you and place a loss claim as soon as the mail carrier allows it.
My artwork arrived damaged, or there is an issue with my artwork. What do I do now?
If your artwork has arrived damaged or appears in any way incorrect, please refer to this page: I Need Help with My Order, and contact us within 7 days of the order delivery date. We will help with a repair or replacement.
In case of transit damage or any reported concern, we will need photographs of the artwork and the the original packaging in order to assist with a prompt replacement or repair of the ordered artwork. These may be sent to us at contact (at) museumqualityart (dot) com.
Please retain the artwork and the original packaging until an appropriate repair or replacement is confirmed. Unfortunately we are not able to assist with replacements or repairs wherein these requirements are not met.
Help! I have a question not answered here.
You can always contact us with any question! A member of our team will respond to your email within 1 to 2 business days. Thank you for your patience.