Frequently Asked Questions

When will my order ship?
There is a production time of 4-5 business days for art prints and canvas prints. Framed artwork has a production time of 5-10 business days. Shipping time is not included in this estimate.

If you order both prints and framed artwork, you may receive more than one tracking number for your order due to differences in production time.

Occasionally, there are unexpected delays related to COVID-19 and ongoing variability in the supply chain. We appreciate your patience if this occurs, as these unexpected delays are beyond our control. We cannot offer refunds or order cancellations for these unexpected delays. 

Should I choose paper or canvas for my framed art print?
Framed paper art prints are protected by UV-shielding and shatterproof acrylic. Choose paper whenever you'd like your framed artwork to be matted or finished with the extra protection that acrylic offers.

Canvas prints are framed without acrylic, making them an amazing option when seeking artwork that is totally non-reflective. We also love canvas artwork for most closely resembling original paintings. Please note that unless a frame is selected, canvas prints will arrive rolled/unstretched. We do not offer stretched canvas artwork at this time.

Are canvas prints stretched?
Our canvas prints are known as unstretched canvas or rolled canvas. Our canvas prints are printed to the edge and trimmed by hand, so they arrive ready to frame and may not be suitable for float framing. 

I bought a digital download. Where should I print it?
You can print your art using a home printer, a local printer, a convenience photo printing service, or an online print shop. We recommend supporting small businesses whenever possible. 

We like printing our art prints on matte photo paper. You can also use acid-free archival art paper or canvas, if your preferred printer offers it.

I can't find my downloads, or my download link has stopped working.  How do I get renewed access to my art prints?
Don't worry -- we'll get your art prints to you!  Send us an email or message on our contact form, and we will resend a download link for your art prints (usually in about 1 business day). 

Help! I have a question not answered here.
You can always contact us with any question! A member of our team will respond to your email within 1 to 2 business days. Thank you for your patience.