If you think your artwork is lost or misdelivered: 
Our team is available to assist with artwork that appears lost or misdelivered. Please contact us via contact form or email -- contact (at) museumqualityart (dot) com. Please note that mail carriers require seven days without a tracking update before they will accept our filing of a loss claim. We encourage you to also file your own claim, especially in cases of misdelivery, in case this is specifically a local issue.

If your artwork arrives damaged or incorrect in any way:
If your artwork has arrived damaged or appears in any way incorrect, please contact us via contact form or email -- contact (at) museumqualityart (dot) com -- within 7 days of the order delivery date.

In case of transit damage or any other reported concern, please be prepared to provide photographs of the artwork and the original packaging, even if the original packaging appears to be in good condition.  These photographs may be sent to us at contact (at) museumqualityart (dot) com. 

Please retain the artwork and the original packaging you have received until an appropriate repair or replacement is confirmed.  We may be unable to assist with a replacement or repair if the original packaging is not kept and photographed, and/or if the artwork is discarded prior to a complaint being confirmed. 

Please note that all artwork is custom made, and all sales are final. Our Refund/Return Policy may be viewed here. 

For any other concerns not answered here: 
See our Frequently Asked Questions and reach out to us at contact (at) museumqualityart (dot) com for concerns related to your order. A team member will respond to all inquiries within 1-2 business days.